Refund and Returns Policy for Plannerverse
At Plannerverse, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund and return policy below.
1. Returns
We accept returns on items within [insert number of days, e.g., 30 days] from the date of purchase. To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original condition, and in the original packaging.
- Proof of purchase (receipt or order confirmation) is required.
- Some items such as customized or personalized products may not be eligible for returns.
2. Refunds
If your return is approved, we will process a refund to the original payment method used during the purchase. Please note:
- Refunds will be processed within [insert number of days, e.g., 7-14 days] after we receive the returned item.
- The cost of return shipping is the responsibility of the customer, unless the item is defective or the wrong item was sent.
3. Exchanges
If you would like to exchange an item for a different size or product, please contact us at [contact email]. Exchanges are subject to product availability and must follow the same return guidelines outlined above.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [contact email]. We will arrange for a replacement or full refund, including return shipping costs.
5. Sale Items
Sale items are eligible for return or exchange only if the product is defective or damaged. Discounts, promotions, or limited-time offers may not be eligible for a refund outside of these conditions.
6. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at [contact email] with your order number and reason for the return.
- We will provide you with return instructions and a return address.
- Once your item is received and inspected, we will notify you of the approval or rejection of your return.
7. Shipping Costs
Original shipping costs are non-refundable, and the cost of return shipping is the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.
8. Final Sale Items
Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly marked on the product page.
9. Contact Us
If you have any questions about your return or refund, please contact us at contact@plannerverse.com.